Important Message

General Insurance Complaints

If you have a complaint with regard to a general insurance product purchased from Marshams please forward this complaint to:

By post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD By Telephone: 01452671560 e-mail:

In line with DISP 2.7, please, can you ensure the information for eligible complainants, and the contact information for the Financial Ombudsmen Service information is available for customers to review.

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at